DEADLINE: Thu 12th Dec 2019
Total Scope of the request: 1700 hours
Duty Location: Oeiras, Portugal
Start Contract Date: 13 January 2020
Required Security Clearance: NATO Secret
Equivalent NATO Grade: B4 (56)
Senior Assistant Education & Training

• Coordinate training requirements and coordinate with stakeholders responsible for executing training management process, including coordination with third party providers
• Provide training facility management, book training rooms and ensure appropriate set up and availability of materials
• Monitor, administer and ensure training schedules are met
• Monitor attendance of students on scheduled courses and liaise with training providers to ensure amount to be invoiced is in accordance with number of attendees in each class and terms of contract
• Maintain NCI Academy training registries and databases as required centrally or by specific projects, in close coordination with instructors, project managers and other relevant NCI Agency staff
• Update training related content on NCI Academy webpage
• Support course curriculum updates
• Support project managers in training coordination and reporting
• Show initiative, make recommendation for improvement, work closely with Catalogue Manager on C4ISR and Cyber Training Catalogue updates
• Liaise with Security Office for access of trainers and students to classrooms located in buildings with restricted access
• Deputize for higher grade staff, if required
• Performs other duties as may be required.

Requirements:

• Required Security Clearance: NATO Secret
• Vocational training at higher level in Education, Business Management, Communication or other relevant discipline or equivalent combination of qualifications;
• A minimum of 2 years’ experience in a Customer Funded organization with management responsibilities within an education and training domain;
• A minimum of 2 years’ experience in customer care;
• A minimum of 2 years’ experience in having full responsibility for a management of education and training working package or similar product;
• Experience in maintaining databases;
• Advanced knowledge of MS Office (Excel, Word, PowerPoint and SharePoint).
• Proven ability to exercise judgement of priorities, organize multiple tasks simultaneously and work with minimal direction;
• Driving licence B.
• Desirable Experience and Education:
• Proven ability to communicate effectively orally and in writing with focus on customer care / help line management;
• Prior experience of working in international environment comprising both military and civilian element;
• Knowledge of NATO and its organization;
• Prior experience of working for a NATO agency or organisation;
• Prior experience working in an Education and Training Environment
• Prior experience working with a commercial Learning Management System
• Prior knowledge of NATO CIS Systems and Functional Areas Services (FAS);
• Prior experience working with an Enterprise Business Application, knowledge of internal standards of finance and accounting in relation to outsourced training solutions;
• Expert knowledge in data mining using MS Excel/SharePoint;
• Prior experience in web content management and updates;
• Prior experience in training facility management;
• Knowledge of and working experience with the ACT Global Programming Approach for Education and Individual Training.
• A very good knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable;
• NOTE: Most of the work of the NCI Agency is conducted in the English language.

Benefits:
Required Security Clearance: NATO Secret