Application Support - Atlassian Administrator

At KWAN, we don't just offer jobs - we provide platforms for growth, harnessing your unique skills, passions, and professional background to place you in a project that lets your talents shine!

But we don't stop there: we provide continuous support throughout your career journey, collaborating and evolving together, constructing a brighter future one step at a time.

Currently, we are seeking an exceptional Application Support who's passionate about Atlassian, thrives on complex challenges, and is ready to seize this fantastic opportunity.

Responsibilities:

• Supporting end users with the maintenance of Jira and Confluence projects, workflows, permissions, users and security;
• Work with application-level filters, reporting, dashboards, workflows, fields, and Jira administration;
• Use Jira & Confluence to deliver creative solutions for non-standard use cases;
• Daily responsibilities also include scripting, installing plug-ins, managing permissions in the tool, troubleshooting any application-related issues, configuring workflows, and creating new projects within the JIRA and Confluence space;
• Manage licenses by tracking the number of licenses and identifying the need for upgrades. Provide timely notifications for license renewals;
• Implement and maintain Jira plugins and integrations to enhance functionality;
• Working as part of a project team to continually expand and enhance our Atlassian solutions as we migrate from on-premise to the cloud.

Requirements:

• Bachelor’s or advanced degree (in computer science, information technology, software engineering, or related) or equivalent experience;
• Excellent knowledge of the Atlassian Product Suite and hands-on experience configuring the product including workflows, permissions, users and security, application-level filters, reporting, dashboards, workflows, fields, etc;
• Certification in Atlassian and previous experience with Jira Service Management and Jira Software is a plus;
• Knowledge of tools and add-ins surrounding the Atlassian Product Suite;
• At least 3 years of experience with Customer Support and working with Atlassian Products;
• Atlassian Certified JIRA or Confluence Administrator;
• Database experience with advanced query writing skills;
• JIRA plug-in development knowledge;
• Experience translating client business needs into software capabilities;
• Fluent level of English.

Expected:

• Ability to install JIRA/Confluence/BitBucket applications on a server from scratch;
• Ability to fine-tune the environment for top performance;
• Ability to work with Project Admins and other stakeholders to introduce new plug-ins or other desired changes to configuration;
• Create an entire project scheme set from concept to functional operation;
• Advanced workflow design and implementation including adding conditions, validators, and post-functions;
• Manage users and groups;
• Write Groovy and Java-script within the Script runner add-ons to increase process functionality;
• Experience in maintaining application health from within the program UI (manage mail queues, monitor heap memory, perform add-on updates);
• Ability to assist in or perform upgrades to core applications such as JIRA Server, Confluence, and JIRA Service Desk;
• Alter appropriate server configuration files for additional application functionality;
• Troubleshoot error logs within the application server to resolve application issues or downtime;
• Perform server maintenance tasks for overall application health.

Offer:

• Empowering Work Culture: Immerse yourself in a supportive, safe, and respectful work environment where every voice matters.
• Tailored Career Advancement: Leverage our comprehensive career development program, structured meticulously to fuel your professional growth.
• Continuous Learning: Engage in a variety of tech meet-ups and webinars, designed to keep you at the forefront of the industry.
• Community and Fun: Participate in exciting company events, from movie nights and trivia games to dinners and our annual summer gathering. We believe in work-life integration and encourage team-building and networking.
• Celebrating You: From a special Welcome Kit during your first weeks to a gift on your company anniversary, we constantly recognize your contributions and celebrate your milestones.
• Seamless Relocation: For our international hires, we offer a comprehensive relocation package and visa sponsorship to ensure a smooth transition. If this offer resonates with your career aspirations and you're ready to embrace an exciting new challenge, we encourage you to seize this opportunity.

Apply fearlessly by sending your resume to https://encr.pw/applicationkwan

Let us together shape the future of tech!