Application Support Engineer

Your connection with Aubay starts in the following lines:

Aubay Portugal is a multinational French company, in Portugal since 2007. We have offices in Lisbon and Oporto, and we are a specialized consultant in Management, Implementation, Development and Maintenance of Information Systems. We have more than 150 active partners and we operate in sectors such as banking, insurance, telecommunications, services, energy, and transports.

 

What are you going to do?

• Deliver production support with dedicated Key Performance Indicators (KPIs) to address end-users' application issues promptly and respond to inquiries in a timely manner;
• Investigate and debug logs and source code to identify and resolve bugs and issues;
• Efficiently manage and resolve production incidents;
• Fulfil responsibilities in a 1st/2nd/3rd line IT support role;
• Proactively update users on the progress of outstanding support, ensuring clear communication;
• Monitor applications and infrastructure effectively, adhering to established Service Level Agreements (SLAs) for business lines;
• Consistently contribute to the ongoing automation and improvement of applications;
• Heighten user satisfaction by effectively and efficiently resolving incidents and problems;
• Ensure proper troubleshooting and follow-up on incidents;
• Create and maintain comprehensive project documentation.

 

What are we looking for?

• Degree in Computer Science (or related), Economics or Finance;
• Passion and experience in 1st and 2nd IT Support role related tasks;
• Proficient in debugging and adept at problem-solving, with the ability to handle multiple tasks efficiently in a dynamic and rapidly changing environment;
• Demonstrates empathy and takes ownership of customer issues;
•  Capable of promoting process improvement initiatives;
•  Proven expertise in PL/SQL and SQL programming languages;
•  Familiarity with object-oriented languages;
• Understanding of basic financial concepts;
• Good Interpersonal and communicational skills;
• Written and verbal communication skills in English (≥B2 - mandatory).

 

What do we have to offer you?

• Health Insurance;
• Feedback&Coffee – the system that includes Aubay’s Performance Management Cycle, with regular moments of feedback and the Career Progression Model;
• Possibility of working remotely;
• A Training Academy designed to think of you and your needs.  You can count on technical and behavioural training sessions (e-Learning and classroom), Meet&Techs, Webinars and Mentoring;

• Events and Teambuildings.

 

What makes us different?

• Our organizational culture is based on values such as transparency, team spirit, regular feedback, and continuous learning;
• Reference prizes and birthday present;
• Lounge;
• We don’t have a dress code;
• We know your name and all address each other informally;
• Coffee and varied snacks at your disposal;
• You will grow in good company.  Isn’t this one of the ways in which to develop professionally?

 

If we got your attention, we now hope to spark your enthusiasm. Ready for the first phase? 

We are waiting for you at recrutamento@aubay.pt.

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