Application Support Engineer

At KWAN, we don't just offer jobs - we provide platforms for growth, harnessing your unique skills, passions, and professional background to place you in a project that lets your talents shine. But we don't stop there: we provide continuous support throughout your career journey, collaborating and evolving together, constructing a brighter future one step at a time.

Currently, we are seeking an exceptional Application Support Engineer who's passionate about coding, thrives on complex challenges, and is ready to seize this fantastic opportunity.

Responsibilities:

• Perform validation between each environment
• Perform regular reviews of scripts before UAT phase
• Perform a regular report to Project Manager/Technical Leader of server and application points to improve
• Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)
• Perform a capacity planning for projects at least once a year
• Ease implementation between project team and SQL expert team (production) to smooth work
• Provide support to projects regarding definition of solutions
•  Participate on the standardization of practices
• Participate on the validation of migrations done of servers instances
• Participate on the evolution of servers tools
•  Provide training for IT staff regarding servers technologies
• Manage incidents according to Service Delivery GITSDE / ITIL Standards / SLA, and in coordination with other teams, including production teams.
• Re-instate services as soon as possible whenever an incident occurs
• Identify recurring Issues and service Request and define action plans to reduce them

 Requirements:

• Previous Bank experience is a nice to have;
• 3/4 years’ experience in production application support;
• Proficient relational database concepts’ knowledge;
•  Web, Desktop, Batch Applications architecture concepts’ knowledge
•  Infrastructure concepts’ knowledge

Offer:

• Empowering Work Culture: Immerse yourself in a supportive, safe, and respectful work environment where every voice matters.

• Tailored Career Advancement: Leverage our comprehensive career development program, structured meticulously to fuel your professional growth.

• Flexibility First: As a Remote-First Company, we prioritize work-life balance, offering the convenience of working from anywhere, empowering you to create your perfect workday.

• Continuous Learning: Engage in a variety of tech meetups and webinars, designed to keep you at the forefront of the industry.

• Community and Fun: Participate in exciting company events, from movie nights and trivia games to dinners and our annual summer gathering. We believe in work-life integration and encourage team-building and networking.

• Celebrating You: From a special Welcome Kit during your first weeks to a gift on your company anniversary, we constantly recognize your contributions and celebrate your milestones.

If this offer resonates with your career aspirations and you're ready to embrace an exciting new challenge, we encourage you to seize this opportunity. Apply fearlessly by sending your resume to maria.moniz@kwan.pt or in the ink bellow. Let us together shape the future of tech!

https://rupeal.typeform.com/to/ol4gTH?opportunity=Constan%C3%A7a%20Moniz&channel=ITJobs