Customer Advisor for a Pet Retail Project - English Speaker

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries. Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. What you'll be doing at Webhelp As an English-Speaking Customer Advisor for a Pet Retail Project, you will: * Assist clients via inbound calls and e-mail by answering customers' inquiries and/or attending to potential requests. * Become a specialist in our Client's products and services * Resolve product or service problems by clarifying the customer's complaints. * Provide accurate, valid, and complete information by using the right methods/tools. * Give real-time, accurate information that empowers the customer to make decisions. * Listen to the customer's unique situations and acknowledge their needs. * Go beyond the customer's service expectations so they will remember and share their great experience. We'll be a great match if you: * Have a high level of English (written and oral) * Previous experience in Customer Service is highly valued * Excellent communication skills coupled with empathy, team spirit and customer-oriented * Familiarity with Pet-related stuff is highly valued * Have a positive and can-do attitude If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role. What we offer you: * Strong compensation package (14 monthly payments per year plus bonus) * Monthly meal allowance paid in voucher card (net) * A Bring a Fiend Program with attractive incentives * Private Health Insurance from day 1 * Personal and career development programs and mentoring to develop skills * Possibility to participate in a growing multicultural Project * Flexible Schedule * Work in a diverse environment with people from over 75 nationalities * Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more! * We promote inter-company mobility to work at any of our sites around the world * Workplace: Work from home (for people already based in Portugal) Webhelp is an equal-opportunity employer. Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.