Customer Service for Travel Industry - German speaker

Are you a travel lover looking for a bright job opportunity? As a customer service representative, you’ll be helping travelers find, plan, and book their flight and/or hotel, ensuring a worry-free and efficient travel experience! Step into TP Portugal and give your career clearance for Takeoff! Responsibility • Greet and converse with client’s customers in a courteous, friendly and professional manner; • Turn customer inquiries into sales, using appropriate selling techniques to meet revenue and close rate goals; • Research travel rates, destinations, options and packages, accurately provide information and answer general travel and site related questions; • Track and report call types and service issues. Your Profile • Fluent level of written and verbal communication skills in German; • Good level of written and verbal communication skills in English (minimum B2); • High school diploma or higher (preferred); • Excellent communication skills and Social intelligence – empathy, self-awareness, cultural sensitivity; • Previous call center experience in a sales and/or customer service capacity; • Strong web-based navigation skills; • Flexible and quick learner, able to adapt continuously. Our offer • Signing Bonus 2500€; • International career in a multicultural environment; • Training and familiarization phase; • Investment in training and personal development; • Opportunity to grow in a dynamic leading multinational company; • Accommodation in a Teleperformance apartment; • Refund of initial flight expenses; • Annually complementary return flight to your home country (within Europe); • Health Insurance since day one in the company; • Free company events and activities.