Customer Success Engineer - TV/Signage

About Nonius

Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide – in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels. We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.

Job description/ responsibilities

We are looking for a Customer Success Engineer to be part of our Interactive TV, Digital Signage Business Unit Team.

This position is based in the city of Maia in Portugal.  

Responsibilities

• Support sales people with set-up of demos or PoCs;
• Support on-board of new clients to our Cloud TV and Cloud Signage platforms;
• Support queries on product-specific issues on installation & ongoing;
• Bug catching & testing new features for the developers;
• Update training materials & documentation for colleagues;
• Collect and bring issues to Product Manager;
• Daily communication and relationship with customers to engage and guide them;
• Answering calls and replying to email in relation to the product support. 

Must Have

• Degree in Informatics, Electronics, or equivalent working experience;
• Knowledge of TV technologies;
• Experience with customer service;
• Fluent in English (spoken and written);
• Excited about immersing yourself in the world of technology;
• Empathy towards helping customers and ability to manage the customer expectations;
• Creative, resourceful, detail-oriented and highly organized.

Nice to have

• Fluent in French (spoken and written);
• Knowledge of IPTV protocols and technologies;
• Linux command line;
• Scripting Languages;
• Previous experience in similar positions;
• Other languages.

What's great in the job?

• Great team of smart people, in a friendly and open culture;
• Real responsibilities and autonomy;
• Expand your knowledge of various countries and regions;
• Great career opportunity in a fast-evolving Technology company;
• Contribute to the greater experience of millions of Travellers around the World!

Please send us your CV to cse_tvsignage@xeniam.odoo.com.