Customer Success Enginner - Networks

About Nonius

Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide – in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels. We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.

Job Description

We are looking for Customer Success Engineers to be part of our Networks, Cast, TV Headend Product Team.
This position is based in the city of Maia in Portugal.

Responsabilities

• Support sales people with set-up of demos or PoCs;
• Support on-board of new clients to our Cloud CAST, Network Management and TV Headend platforms;
• Support queries on product-specific issues on installation & ongoing;
• Bug catching & testing new features for the developers;
• Update training materials & documentation for colleagues; 
• Collect and bring issues to Product Manager; 
• Daily communication and relationship with customers to engage and guide them; 
• Answering calls and replying to email in relation to the product support. 

Must Have

• Degree in Informatics, Electronics, or equivalent working experience;
• Cisco and/or other Networks vendors certifications;  
• Knowledge of TV technologies;
• Expertise in multi-service network architectures to support IPTV, Critical applications, VOICE, Guest Wi-Fi, CCTV, etc.; 
• Ability to install and configure networking, IPTV, Voice over IP, and WiFi equipment;
• Familiarity with network protocols and technologies, such as TCP/IP, DNS, DHCP, VLAN, VPN, and QoS; 
• Ability to diagnose and resolve network related issues;  
• Experience with network security and firewall configurations;
• Fluent in English (spoken and written);
• Empathy towards helping customers and ability to manage the customer expectations; 
• Creative, resourceful, detail-oriented and highly organized.

Nice to Have

• Fluent in French (spoken and written);
• Knowledge of IPTV protocols and technologies;
• Experience with customer service;
• Linux command line;
• Scripting Languages; 
• Previous experience in similar positions; 
• Other languages.

What's great in the job?

• Great team of smart people, in a friendly and open culture
• Real responsibilities and autonomy
• Expand your knowledge of various countries and regions
• Great career opportunity in a fast-evolving Technology company
• Contribute to the greater experience of millions of Travellers around the World!

If you want to be part of the team send us your CV: https://xeniam.odoo.com/jobs/detail/customer-success-enginner-networks-404