Customer Support Specialist

A Randstad é a empresa número 1 no setor de recursos humanos a nível mundial e líder em Portugal. Com presença em todo o país, conta com oportunidades de emprego para diferentes setores de atividade, como indústria, serviços de apoio ao cliente e vendas, tecnologias da informação, finanças e banca, hotelaria, turismo e restauração, recursos humanos, entre outras.
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Randstad Professionals is specialized in the recruitment of middle and senior positions.
Our client it's multinational company and they are looking to integrate a Cyber Security Customer Support in their teams.

descrição da função/job description

Responsible for providing customer support for cybersecurity testing services. Ensuring customer satisfaction through efficient handling of inquiries, resolving issues, and maintaining high standards of service delivery.

Deliver exceptional customer support for cybersecurity testing services;
Develop and refine customer support strategies;
Standardize processes for efficient handling of customer inquiries and issues;
Manage ticketing systems and ensure timely resolution of customer issues;
Gather and analyse customer feedback to drive continuous improvement;

requisitos/requirements

Experience of supporting technology-based products in a
Technical Support context
Providing customer support.
Execute customer support strategy.
Resolve customer inquiries and manage ticketing systems.
Gather and analyze customer feedback to derive insights.
Track and control back-office processes.
Support management in evaluating customer support performance.
Strong communication skills, capable of conveying complex ideas simply.
Analytical skills to interpret data and derive actionable insights.
Process management experience in digital service environments.
Fluent in both English and Portuguese.
Customer support experience, especially in digital channels.
Experience managing digital service demand.
Previous experience in demanding or tech startup environments.
High School or Vocational Education

oferta/offer

Join our digital team and be part of the technological transformation shaping the future. Apply now and start making a difference today.

para se candidatar/to apply
https://www.randstad.pt/empregos/title_location_RP-2024-153057