Delivery Manager

At KWAN, we believe in leveraging every individual's unique skills, passions, and professional backgrounds to not only place them in projects where their talents can truly shine but also to foster an environment of continuous growth and support throughout their career journey. We are dedicated to evolving together, building a brighter future one step at a time.
We're currently on the lookout for an exceptional Delivery Manager.
Core Responsibilities:

• Work alongside the primary Customer Success Account Manager (CSAM) to execute projects and programs of work, coordinating customer deliveries with resource coordinators and other internal technical resources.
• Produce reports for Customer Success Portfolios and contribute to executive-level program reporting.
• Manage service issues within customer organizations, collaborating closely with technical teams to support reactive cases.
• Liaise with Product Groups for managing and tracking Design Change Requests and reporting.
• Handle contract consumption and forecasting, providing regular reports.
• Monitor overall contract KPIs, providing insights and reporting to ensure targets are met.
• Develop and manage foundational relationships with key customer stakeholders and technical professionals, focusing on quality solution delivery and health.
• Gather information on business and IT objectives to identify customer priorities and map them to appropriate solutions.

Requirements:

• 5+ years in the above fields.
• 1+ year(s) of relevant work within the customer industry.
• Microsoft or competitor certification in relevant technologies (e.g., Azure, 365).
• ITIL Foundation certification.
• Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 2+ years of experience in customer success, solution delivery, practice management, or portfolio management.

Offer:

• An empowering work culture focused on safety, respect, and every voice being heard.
• Tailored career advancement through our comprehensive development program.
• A Remote-First Company offering the flexibility to work from anywhere, with office attendance required twice a week.
• Continuous learning opportunities through tech meetups and webinars.
• Engaging company events fostering team-building and networking.
• Recognition of contributions and celebration of milestones.

If you're ready to embrace an exciting new challenge and this offer aligns with your career aspirations, apply now by sending your resume to https://rupeal.typeform.com/to/ol4gTH?opportunity=Cl%C3%A1udia%20Rodrigues&channel=ITJobs

Let's shape the future of tech together!