Dynamics 365 Tech Lead

Descrição We are recruiting for the IT Management of an internationally renowned entity in the Education sector. Responsabilidades - Lead the technical aspects of configuring and customizing Microsoft Dynamics 365 to meet the specific needs of Marketing, Sales, Customer Care, and the Academic Information System; - Collaborate with cross-functional teams to gather functional and technical requirements and implement CRM and academic system solutions; - Support the procurement process of the implementation phases; - Provide technical guidance, and train key users and team members; - Analyze data, track key performance indicators (KPIs), and make data-driven recommendations for process improvement; - Manage and maintain CRM and academic data integrity, ensuring accurate and up-to-date information; - Stay up-to-date with industry trends and best practices in CRM, academic information systems, and the selected CRM Solution. Requisitos - Bachelor's degree in Computer Science, Engineering, or related field preferred; - Proven experience (4+ years) as a CRM Specialist, with a strong focus on Microsoft Dynamics 365; - Knowledge of Sales, Customer Care, and Academic Information System processes and best practices; - Proficiency in configuring and customizing Microsoft Dynamics 365, including workflows, dashboards, and reports; - Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders both in English and Portuguese (Portugal); - Strong analytical and problem-solving abilities; - Ability to work independently and collaboratively in a team environment; - Microsoft Dynamics 365 certification is a plus. Condições - Health insurance; - Continuous training - Integration into an institution with a very updated technological stack; - Integration into a European-level reference company; - Strong team spirit.