English Speaking Customer Specialist (M/F) - Porto
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English Speaking Customer Specialist (M/F) - Porto
Experiência
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Tipo de Emprego
Full-time
Posição
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Oferta Salarial
1
Descrição da Oferta de Emprego
Oferta: For an important company in the banking sector, located in the area of Porto, we are hiring an English Speaking Customer Specialist (M/F). The following tasks need to be carried out: Funções: - Support customers who report unrecognised activity on their account; - Investigate disputes related to fraudulent activities; - Review transactions, using tools such as retool and sift, to detect patterns related to fraudulent activities; - Gather evidence from customers in order to raise comprehensive chargebacks in Mastercom; - Evaluate documentation to determine the validity of the customer claims; - Defend acquiring chargebacks. Requisitos: - Fraud and payments experience and an understanding of issues relating to both acquiring and issuing fraud; - Understanding of card transactions; - Excellent customer support skills; - Demonstrate strong investigative and analytical skills; - The ability to be able to make quick decisions on disputes with customers; - Must be able to use critical thinking when investigating a case; - At least one year experience in working in customer service. Horário: Full-time schedule of 40 hours a week, on a rotating schedule, from Monday to Sunday, with the breaks provided by law. Qualificações: - Secundary education. Línguas: - Advanced spoken and written English skills, C1/C2 level (mandatory). Eurofirms Trabalho Temporário Lda. Alvará nº 712/13 de 17 de Julho.
Resumo
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Título da Oferta
English Speaking Customer Specialist (M/F) - Porto
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Localização
Porto
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Oferta Salarial
Presencial
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Publicado em
2023-12-18
EUROFIRMS - EMPRESA DE TRABALHO TEMPORÁRIO, LDA.
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Website
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Localização
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