French/English Client Services Officer - Lisbon

Are you keen on back-office tasks and passionate about Costumer Service? We're looking for French and English speakers to work for our client, an Insurance Company! Your daily mission will be advising and assisting insureds via phone and e-mail regarding the payments of their benefits, managing customer relations and contributing to clients' satisfaction. You'll also be responsible for the administrative management of the insured's contracts and health benefits. Profile - You speak fluent French and English since you will be working with French-speaking clients; - You are passionate about Customer Service; - Previous experience in the insurance sector is an asset. Details Direct contract with the client Continuous training Base monthly salary: 1100 multiplied for 14 months Meal allowance: net 8 per worked day Transport allowance: 35 per month; Annual bonus based on recurring results up to 150 + quarterly team bonus up to 180 Possibility of internal mobility (according to the eligibility criteria) Free family health / life insurance from day 1 Working hours/patterns: 40 hours per week, Monday to Sunday (one weekend worked every other month, after 4 months of presence), rotating shifts (8:00 AM to 5:00 PM / 9:00 AM to 06:00 PM / 10:00 AM to 19:00 PM); Saturday and Sunday: payment 50% and Bank holidays: payment 100% + 1 day off; Employees keep 2 consecutive days off when they will work during the weekend Telework charter : possibility of working remotely after 6 months of seniority within the group 2 days per week (up to 3 days for pregnant women or people who have a child under 8 years old) Work at the office: Av 5 de Outubro (Lisbon)