German Bank Customer Support – Lisbon - Ref: 920989026

At ManpowerGroup we are looking for the best talents for one of our biggest clients in Lisbon. We are recruiting customer support advisors in the financial field responsible for handling all incoming customer requests by phone, email and chat, in line with service standards and procedures, offering excellence and quality of service to our customers. Main responsibilities: -Handle all telephone calls in line with service standards and procedures; -Answering customer questions and executing orders in the first contact around the entire Service Retail; -Assist with phone banking ID and T-PIN & Postbank app setup; -Card blocking/unblocking/exchange; -Recording of phishing cases; -Acceptance of payment transaction orders; -Product information; -Recording of complaints -Presenting new services to customers accordingly to their needs; -Participate in specific operational projects where required. What we are looking for: -Fluent or Native in German and in English (B2); -Excellent verbal and written communication skills; -Very good knowledge of Microsoft Office package; -Experience in the Bank industry and financial operations is considered a plus but not mandatory. -Ability to organize and prioritize; -Ability to work flexibly to business needs and under pressure; -Ability to think outside the box and be open to new challenges; -Schedule flexibility. What we offer: -Attractive salary package (Up to 1700€ monthly); -Multicultural environment; -Career progression; -Dynamic team. Service hours: Mo-Sa 8 a.m.to 5 p.m Send us your CV and join the team!