German Customer Consultant (M/F)- Lisbon or Remote
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German Customer Consultant (M/F)- Lisbon or Remote
Experiência
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Tipo de Emprego
Full-time
Posição
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Oferta Salarial
1
Descrição da Oferta de Emprego
Are you a German and English speaker looking for a new challenge at a Swiss Telcom company in Lisbon? We have the role for you! Descrição/Funções: Functions: To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. Requisitos: Requirements: • Fluent in German and English; • Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved. • Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis. • Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team. Oferece-se: We offer: - Base Salary + meal allowance + productivity bonus - Company Benefits (health insurance after 6 months); - Hybrid scheme, 1 week in the office and 1 week at home. - Work contract with our client. If you have the interest, please make sure to apply.
