German Customer Support From Home - Ref: 920992245

About The Role On the Customer Support team, your primary focus and passion will be working directly with customers via chat, email or phone, whilst also allowing time for regular team meetings, coaching's, company-wide learning and development opportunities. Responsibilities: • Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy. • Build connection and trust with your customers, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate manner first time. • Be organized, accountable and responsible - using your resources to keep informed of all site and policy changes as they occur and be able to articulate them accurately and succinctly to support customers. • Anticipate and respond with energy to new challenges, the unfamiliar, and the urgent. • Be a customer champion, identify their needs, be their advocate, and ensure we are continuously improving. Skills: • We're looking for candidates with great people skills! • Minimum 1 year of customer service experience, contact center experience preferred. • Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence, and helpfulness. • Tech-curious, excellent typing skills and adaptable in navigating online tools and systems. • We’re growing! Adaptability and a love for change and improvement in a fast-paced environment. • Excellent written & verbal communication skills: have a strong command of grammar and spelling. • Display calm conviction, confidence, and empathy when handling customer escalations • Reliable & Punctual: Displays excellent time management, takes pride in a job well done, embraces change and feedback, while seeking continual improvements to perform. • Positive and resilient attitude • Great teamwork skills • Available full-time (40 hours / week). • Fluency in German. • Eligible to work in Portugal. Benefits: • Paid professional training; • Employment contract; • Attractive salary; • Food allowance; • Performance bonus; • Fun and engaging company-wide initiatives; • Job stability • Dynamic and pleasant working environment; • Strong possibility for career growth. Is this you? Join our team!