Helpdesk

Who are we:

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems. 
We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.
With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.
Neotalent, the responsive people.

Find out more about us at www.neotalent.pt. 

Role Overview:

We are looking for a Help Desk to integrate one of our largest international partners in the telecommunications sector.  It is one of the biggest references in the area, with a significant presence in more than 6 countries.

What you will do:

You will join one of our Support teams as an Helpdesk, in our Lisbon head offices.

The main tasks for this position are:

• Experience in account management, creating email accounts, permissions and access levels, shared folders and printers;
• General knowledge and experience in using Office 365 services (Teams, SharePoint, OneDrive, licensing);
• Knowledge of Office configuration (Outlook/Word/Excel), printers (Local and Network), various software;
• General knowledge of IP networks and related services (IP, DNS, DHCP...);
• General hardware knowledge (Laptop/desktop);
• General knowledge of networks;
• General knowledge of Windows 10 and OSX operating systems;
• General knowledge of Linux operating system (valued);
• Familiarity with ticketing tools.

What you are like:

• Minimum 1 year of User Support experience;
• 12th grade or equivalent (mandatory);
• Good level of communication in English;
• Certification or specialization in Microsoft or Cisco or other manufacturers (valued);
• Bachelor's degree in Computer Engineering or similar (valued).

Why join us:

• Work on challenging projects for big clients
• Learn more about emerging technologies
• Possibility of working remotely
• Design your career plan
• Access to continuous training and certifications
• Evolve through our internal mobility program
• … and much more!

To apply:
Please send your CV to talentos@neotalent.pt with PBR_HPD in the email subject.