HelpDesk

A Randstad é a empresa número 1 no setor de recursos humanos a nível mundial e líder em Portugal. Com presença em todo o país, conta com oportunidades de emprego para diferentes setores de atividade, como indústria, serviços de apoio ao cliente e vendas, tecnologias da informação, finanças e banca, hotelaria, turismo e restauração, recursos humanos, entre outras.
Aqui vais encontrar a tua próxima oportunidade profissional! #humanforward

Randstad operates in Portugal and in the world as a leader in the area of Human Resources, in various sectors of activity. Technologies specialization works exclusively in the IT & Telecom sector, promoting unique professional development opportunities. As part of an internal and international project, we are looking for a helpdesk

descrição da função/job description
The Help Desk Operator we are looking for will join an existing NOC (Network Operation
Center) team responsible of ensuring the proper execution of an incident mananagent
process of a big telco firm in the Iberian market. For this position, you need to
combine both technical and communicative skills. You will be considered an extension
of a remote operational team located in Europe;
Triage of technical incidences to trigger its resolution;
Out-of-the-Box thinking is necessary to improve resolution processes;
Able to adapt to the team needs. The project is ongoing in several countries and your
help might be needed to support (occasionally) them. Always from Málaga;
Remotely coordinate with the operational team to proactively solve all issues;
Daily customer communication;
Understanding of the Incident Management process.


requisitos/requirements
Telecommunication knowledge is valuable but not mandatory. Training will be
provided;
Responsability and professionalism. Willingness to learn;
High level of Portuguese, Spanish and English are required;
High communication skills. Customer first mentality;
Familiar with NOC activities.

oferta/offer
Entry into a stable project with continuity in a prestigious company.


para se candidatar/to apply
https://www.randstad.pt/empregos/title_location_RP-2023-144878