Incident Manager (Fluent in French)

Your connection with Aubay starts in the following lines:

Aubay Portugal is a multinational French company, in Portugal since 2007. We have offices in Lisbon and Oporto and we are a specialized consultant in Management, Implementation, Development and Maintenance of Information Systems. We have more than 150 active partners and we operate in sectors such as banking, insurance, telecommunications, services, energy and transports.

What are you going to do?

• Manage and resolve incidents in a timely manner;
• Use ServiceNow for ticketing and tracking incidents;
• Analyze logs to identify issues and trends;
• Communicate effectively with team members and stakeholders;
• Improve and optimize incident management processes;

What are we looking for?

• Proficiency in French, with the ability to communicate fluently in both written and spoken forms;
• Demonstrated experience working with ServiceNow as a ticketing and incident management tool;
• Solid understanding and hands-on knowledge of log analysis techniques;
• Familiarity with THEIA, which would be considered an additional advantage;
• A strong aptitude for solving problems efficiently and effectively;
• Excellent communication skills, enabling clear and constructive collaboration;
• Capability to perform well under pressure and manage challenging situations with composure.

What do we have to offer you?

• Health Insurance;
• Feedback&Coffee – the system that includes Aubay’s Performance Management Cycle, with regular moments of feedback and the Career Progression Model;
• Working model: Hybrid;
• A Training Academy designed to think of you and your needs. You can count on technical and behavioural training sessions (e-Learning and classroom), Meet&Techs, Webinars and Mentoring;
• Events and Teambuildings.

What makes us different?

• Our organizational culture is based on values such as transparency, team spirit, regular feedback and continuous learning;
• Reference prizes and birthday present;
• Lounge;
• We don’t have a dress code;
• We know your name and all address each other informally;
• Coffee and varied snacks at your disposal;
• You will grow in good company. Isn’t this one of the ways in which to develop professionally?

If we got your attention, we now hope to spark your enthusiasm. Ready for the first phase?

We are waiting for you at maria.a.anazario@aubay.pt.

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