Incident Manager (French Speaker)

Your connection with Aubay starts in the following lines:

Aubay Portugal is a multinational French company, in Portugal since 2007. We have offices in Lisbon and Oporto and we are a specialized consultant in Management, Implementation, Development and Maintenance of Information Systems. We have more than 150 active partners and we operate in sectors such as banking, insurance, telecommunications, services, energy and transports.

What are you going to do?

• Manage and resolve incidents end-to-end, ensuring minimal impact and meeting client commitments;
• Create and track incident tickets to maintain a clear chronology and enable detailed analysis;
• Organize and lead status meetings with stakeholders, providing clear updates and action plans;
• Escalate critical incidents to Service Delivery Managers when necessary and facilitate crisis management;
• Continuously improve processes by identifying recurring issues, enhancing the knowledge base, and driving service optimization;
• Ensure high-quality client communication and satisfaction through effective incident reporting and engagement;

What are we looking for?

• Strong understanding of information systems and IT production environments;
• Knowledge of the banking and payments sector (ideally);
• Proficiency in using ServiceNow for incident tracking and management;
• Strong analytical and problem-solving skills to manage incidents effectively and identify trends;
• Ability to collaborate across technical, business, and client teams to ensure smooth incident resolution;
• Experience in handling high-pressure situations with composure and delivering solutions promptly;
• Commitment to continuous learning and process improvement to enhance incident management practices;
• Proficient in both English and French (minimum B2 level), with strong communication skills.

What do we have to offer you?

• Health Insurance;
• Feedback&Coffee – the system that includes Aubay’s Performance Management Cycle, with regular moments of feedback and the Career Progression Model;
• Working model: Hybrid;
• A Training Academy designed to think of you and your needs. You can count on technical and behavioural training sessions (e-Learning and classroom), Meet&Techs, Webinars and Mentoring;
• Events and Teambuildings.

What makes us different?

• Our organizational culture is based on values such as transparency, team spirit, regular feedback and continuous learning;
• Reference prizes and birthday present;
• Lounge;
• We don’t have a dress code;
• We know your name and all address each other informally;
• Coffee and varied snacks at your disposal;
• You will grow in good company. Isn’t this one of the ways in which to develop professionally?

If we got your attention, we now hope to spark your enthusiasm. Ready for the first phase?

We are waiting for you at maria.a.anazario@aubay.pt.

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