IT Business Analyst

Connecting people and places to make the world work better!

At ISS Tech Team we are investing in innovative and integrated technological solutions for the Facility Management Industry with a tech team headquarted in Copenhagen, Warsaw and Porto. Our Porto tech hub is the first space dedicated specifically to software development and acts as a powerhouse where our employees test and implement products for over 40,000 clients and 350,000 placemakers around the world.

Are you ready to be part of something bigger? ⭐

To become the technology leader in the Integrated Facility Management industry, we're developing digital components connected by AWS and Azure cloud solutions, we build up our machine learning models to make yet better use of our wealth of data, create predictions, and advanced AI for custom Large Language Models (LLM)! 

We take care of office buildings worldwide ! These offices are increasingly equipped with technology, such as sensors and Internet of Things (IoT) devices, to support a more productive and seamless workday for employees. The purpose of our Porto innovation lab is to develop differentiating, high-quality, and scalable digital solutions for both the ISS enterprise and customers worldwide.

We implement devices all over the place to make the buildings we serve digital and friendly. 

Does it sound exciting to you? People change the world. Change the world with ISS!  

 

The main purpose of the position :

For our Digital Components department, we are looking for an IT Business Analyst who will be responsible for defining the functional and non-functional requirements for the workplace management platform and creating the necessary documentation required for the application: behavior and business logic, as well as data and quality requirements.

The key to this role is having business awareness in the field of analysis and understanding of business needs and requirements, which will allow for a detailed definition of the product in the form of a functional project. For this purpose, s/he will create a functional and technical specification and associate acceptance criteria with them. The Business Analyst will also lead the definition, assessment, documentation and recording of business needs and processes.

To this end, s/he will closely cooperate with Business and Subject Matter Experts as well as all potential user groups of the software. S/he will also receive support and consulting from Business, the development team, and the Solution Architect.

 

Embark on our journey where your main purpose as an IT Business Analyst will be:

• Identify, define, record, and consolidate business requirements and define product’s functions accordingly with support of Product Team;
• Safeguard that the product, a given IT solution is being built as designed;
• Conduct business analysis and support system analysis of the Product;
• Perform process analysis and design solutions in response to client or operational needs;
• Pay attention to user experience, value creation and maintainability of the solution;
• Measure and identify potential for continuous improvement and initiate and support optimization activities;
• Follow Lean and Agile principles.

 

Who you’ll work with:

• Internal at different levels of Business Stakeholders and SMEs;
• Solution Architect, IT Product Owners, IT Business Owners, UX Designers;
• The development team;
• User groups of the software.

 

Be part of us! You should have:  

• University degree or an equivalent education and training;
• More than 2 years of work experience in a similar position;
• Ability to translate business needs into functional and non-functional technical requirements;
• Fluent English proficiency (written and verbal);
• Good knowledge of Agile, Scrum, software delivery cycle;
• Builder of bridges between Business and IT: experience in collaborating with business stakeholders to establish requirements for product and a given IT Solution;
• Ability to communicate with a team of developers supported by experience in collaborating with software developers at the “Build” stage of product and a given IT Solution lifecycle;
• Nice to know about JIRA, Confluence, BPMN, UML and SQL.

 

Benefits:

• 22 days of annual leave per year +3 days off;
• Flexible working hours;
• Modern, well-equipped office in the heart of Porto city;
• Free parking space;
• Health Insurance for you and the possibility to extend to your family;  
• Hybrid working model;
• Gym, snacks and drinks at the office;
• Corporate events.

 

How you’ll apply:

Does it sound interesting to you? If so, apply directly by the following email: Porto.Recruitment@group.issworld.com by submitting CV.

 

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.