IT-Costumer Assistant

We are an internationally active and dependable partner for the development and manufacture of coffee machines and other high-quality electrical appliances. 
We cultivate a relationship of appreciation, trust, and tolerance with our contacts. Together we invest our potential in success. 
This also applies to our employees.

We are looking for an IT support employee in ICT Customer Assistance Team.

Your tasks:

• Supporting our users via phone, mail, ticket system, remote and onsite
• Diagnose and resolve IT issues across multiple platforms including hardware and software.
• Installation, configuration and maintenance of computer systems and peripheral devices
• Documentation of service requests (and incidents), solutions and workflows
• Training customers in the use of software applications and IT systems
• Collaborate with other teams to solve complex technical problems.

Requirements for you:

• Completed University, degree or completed apprenticeship in IT.
• In-depth knowledge of Windows operating systems, Microsoft Office Suite, network- and hardware components.
• Customer support experience and strong communication skills.
• Ability to systematically analyze technical problems and find effective solutions.
• Ability to work in a team and willingness to work together in a dynamic environment.
• Fluent in spoken and written Portuguese and advanced English knowledge.

What we offer:

• An exciting position in a familiar company with excellent development opportunities
• A friendly and supportive work environment with a motivated team
• Continuous training opportunities
• Possibility to have homeoffice

Additional benefits

• Health insurance
• Inhouse medical service (prescriptions, medical examinations, analysis, and consultations)
• Inhouse nutritionist and psychologist service
• Day off on Birthday
• Increase on vacation according with absenteeism.

 

“Your idea

Our expertise

Your sucess”

Se procuras um novo desafio profissional candidata-te através do e-mail: grh@eugster.pt