IT Operations Project Manager

A Randstad é a empresa mundial líder em talentos. Trabalhamos diariamente para encontrar as melhores oportunidades para os nossos candidatos, ajudando-os a alcançar o seu verdadeiro potencial. Queremos criar um impacto positivo na sociedade, proporcionando oportunidades equitativas para todas as pessoas, independentemente da sua origem, e ajudando-as a manterem-se relevantes num mundo do trabalho em constante mudança.
 

Our client pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defense, and connected services. In commercial aircraft, our client offers modern and fuel-efficient airliners and associated services. They are also a European leader in defense and security and one of the world's leading space businesses. In helicopters, they provide the most efficient civil and military rotorcraft solutions and services worldwide.

descrição da função/job description

• Ensures the provisioning of new software packages and upgrades.
• Maintains the infrastructure in operational condition in line with OLA/SLAs.
• Monitors and tracks system performance against negotiated service-level agreements (SLAs).
• Communicates improvement, updates and obsolescence management of products to the IT Product Manager.
• Performs the ITIL based support processes that include incident, problem, change, configuration, and event management.
• Analyses console messages, diagnoses system failures and takes corrective action in order to ensure continuity of operations, escalating to other technical teams and vendors as needed.
• Supervises system backup processing, and leads disaster recovery tests Identifies and implements technologies and processes that improve the reliability, efficiency and availability of the systems environment.

requisitos/requirements

• Experience in IT service management, with a focus on service design, transition, and operation.
• Strong leadership and interpersonal skills, with the ability to effectively communicate with technical and non-technical stakeholders.
• Familiarity with ITIL framework and best practices.
• Experience in defining and managing service level agreements (SLAs) and key performance indicators (KPIs).
• Excellent analytical and problem-solving abilities.
• Fluent English is mandatory
   

oferta/offer

The chance to work in a multicultural environment.
The opportunity to grow your skills and capabilities thanks to our client's learning offer (digital solutions, classroom sessions, certified training....) and career opportunities across the globe.
A hybrid working model, allowing you to combine onsite and offsite work.
A modern office at Parque das Nacoes, well connected to public transportation.
A motivated and fun crew to grow and build and shape the GBS together.
An intense and exciting onboarding experience.
Work in a balanced environment: Beyond the many benefits offered to its employees, joining this team is also the guarantee of a respectable work-life balance.

Our client supports you to work, connect and collaborate more easily and flexibly. Wherever possible, they foster flexible working arrangements to stimulate innovative thinking.

para se candidatar/to apply
https://www.randstad.pt/empregos/title_location_DTS-2025-158387