IT Service Desk Engineer

Join our global team of experts

At diconium, you will work on projects that create value from software, data, and AI, enabling businesses to achieve more with less. You will collaborate with over 2,300 fellow experts to support global leading companies in maximizing the impact of digital efforts and delivering solutions with measurable business impact. We prioritize people and genuine human connection, ensuring a supportive and inclusive work environment. And we give you maximum flexibility thanks to our hybrid workplace.

WHAT YOU CAN EXPECT

• Support our service desk team
• Processing and monitoring of service requests and incidents
• Provision and support of hardware and software
• On Site Support at our locations in Portugal
• Occasional Travel to the Porto office may be required.

WHAT YOU BRING ALONG

• At least 2 or 3 years of experience as an IT service desk
• Experienced with ticket systems, software distributors and remote tools
• Experience in supporting Windows, Mac and iPhones
• Experience in the following areas is an advantage: Azure, M365, Jira, Insight, Jamf
• You have a hands-on mentality and stay calm when things get hectic around you.
• You are autonomous and willing to learn new things.
• You are a friendly and easy going person.
• You feel at ease in a relaxed and collegial company.
• Communicating in English is not an obstacle for you.

WHAT WE HAVE TO OFFER

Discover new skills and improve your strengths, adapt your working day to your personal lifestyle, celebrate community, sustainability and diversity. And sweeten your working life with awesome perks and benefits!

Professional & Personal Growth: Develop yourself both professionally and personally through training programs, free language courses, competence centers and an active tech community.

Flexible Work-Life Balance: Benefit from hybrid work, workation, flexible hours, parental support and sabbaticals.

Embrace Diversity & Sustainability: Engage in our Sustainability Hub, diverse communities, Diversity Taskforce and after-work activities.

Comprehensive Benefits: Enjoy public transport tickets, job bikes, health offers, supplementary insurances, a pension plan and various discounts.

WHAT WE VALUE

At diconium, we value and recognize the unique perspectives and experiences of each individual. With this in mind, we welcome and cherish every single application equally. At the same time, we stand up against any type of discrimination and harassment based on gender, age, skin color, religion, sexual orientation, origin, disability, gender identity and other protected characteristics.
 

Apply here: https://diconium.wd3.myworkdayjobs.com/en-US/diconium/job/IT-Service-Desk-Engineer--all-genders-_JR100187?locations=df37e6e8a8e5100100f428c851920000

If you have any questions, feel free to reach out.

Your contact person is

Mariana, mariana.barros@diconium.com