IT Support Analyst

Noesis is looking for candidates with the following profile:

Main Tasks and Responsibilities:

 

Application Support & Operations

 

• Execute maintenance and support activities to ensure system availability and performance in line with user expectations, agreed service levels, quality standards, and service delivery processes.
• Ensure that support at L2 is properly handled and get involved in escalation mode at L2 / L3.
• Ensure continuity when the solution needs to be modified.
• Lead continuous improvement application & problem management initiatives ensuring they are in sync with the business needs.
• Keep documentation up to date.

Enhancements

• Contribute to the solution's delivery road map by participating in Project Activities
• Ensure the solution includes enhancement requests' management and prioritize together with the business.
• Participate in the set - up and execution of end-to-end user acceptance testing with business representatives.
• Participate in package deployments / rollouts.
• Perform testing on relevant interfaces during releases.
• Act as a business analyst providing input to the business.

Other

Collaborates with internal and external stakeholders, including suppliers, to meet common goals and resolve issues.

Requirements:

• Desired Bachelor’s degree in Computer Science, Finance or equivalent experience.
• Fluent in English is mandatory.
• Business-facing skills, understanding requirements, and transforming them into technical actions.
• Proactive, self - starter, needs to be able to work without close supervision.
• Experience with Databases ( SQL Server, Oracle, others );
• Experience with Azure is a plus.
• Experience with or knowledge of programming languages is a plus
• Experience with a ticketing tool (ex: ServiceNow, BMC Remedy) is a plus.
• ITIL knowledge is a plus
• Availability for on - call duty.

Work Regime: Hybrid work for the first 3/4 weeks, then remote work

Working Hours: 23h - 08h

If you meet these conditions and would like to join an innovative organization that continuously invests in training its talents, send us your application.

Join us. Let's innovate together!

Join us in: IT Support Analyst (Porto)