Italian Customer Support Agent (m/f) - PORTO

Referência: 0000007295 Empresa: Vertente Humana is hiring! Descrição: • Are you a motivated and communicative person who loves helping others? This is the perfect opportunity for you! • Vertente Humana is currently recruiting ITALIAN speakers for a renowned company located in Porto. Our client is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through their extensive network of contact centers and remote agents. • Main responsibilities: - Handling all incoming customer requests by phone, email and chat, in line with service standards and procedures, offering excellence and quality of service to customers. - Identification of needs ; - Clarify doubts or questions related to the electronic device (Diabetes) - Treatment of symptoms; - Back-office tasks. Requisitos: • What we are looking for: - Fluency in Italian, level C1 (Eliminatory); - Fluency in English, level B2 (Mandatory); - Excellent verbal and written communication skills; - Good computer skills from the user's perspective (Mandatory); - Ability to organize and prioritize; - Ability to work flexibly to business needs and under pressure; - Reside within a 30 km radius of Greater Porto. _ Don't you live in Porto? Don't worry! We have a realocation plan that will help you in the process of moving to the beautiful city of Porto._ • Work schedule: - Availability to work Monday to Sunday (24/7) - The schedules are rotating fortnightly; Oferta: • What we offer: - Relocation Package; - Employment contract; - Initial and continue training; - Multicultural environment; - Dynamic team; - Attractive salaries that match your skill set and language; - Work from Office in Porto. • If you are the candidate we are looking for, send us your CV and join the team! • Vertente Humana will process your personal data only for the purpose of managing your application. For more information you can consult our privacy policy on our website.