Manager ServiceNow

In Experis we combine your skills and professional goals with the best companies in the world to unleash your potential and accelerate your career.

We are now recruiting a Manager ServiceNow for one of our clients, that is a global professional services firm providing audit, consulting, tax, and advisory services. Renowned for its expertise, driving innovation and delivering impactful solutions across diverse industries.

Responsibilities:

• Drive transformative initiatives and optimize ITSM processes through the ServiceNow platform;
• Implement ServiceNow solutions and collaborate with cross-functional teams to identify opportunities;
• Work closely with stakeholders to understand and translate requirements into effective ServiceNow solutions;
• Guide teams in adopting technical solutions with best practices for efficient transformation;
• Provide specialized guidance on ServiceNow solutions tailored to client and industry needs;
• Manage SLAs, KPIs, Incidents, Changes, and Evolutions using efficient project management tools.

Requirements:

• Bachelor's/Master's degree in Computer Engineering, Electrical Engineering, or related fields;
• Minimum of 7 to 8 years of experience in IT service management;
• Previous experience in consultancy is a plus;
• Proficiency in implementing, customizing, and integrating with the ServiceNow platform;
• Experience in platforms such as ITSM, Cloud, Low Code/No Code, or CRM is advantageous;
• Strong teamwork, collaboration, and communication skills;
• Fluent in Portuguese and English (proficiency in a third language is a plus);
• Availability for travel.

What We Offer:

• Participation in significant national and international projects;
• Personalized career progression plan;
• Integration into multidisciplinary project teams;
• Individual development plan aligned with career goals;
• Challenging and diverse work environment;
• Culture of innovation, excellence, and unity;
• Opportunities to engage in social responsibility projects.

Join a company that seeks to provide technical and strategic expertise, contributing to the digital transformation and improvement of its clients' business operations.

Are you worried that you don´t meet all the desired requirements? If you are excited about the opportunity and think you could be a good fit, don't hesitate to apply and talk to us because you could be the perfect candidate for another of the opportunities, we have open.

https://directch.com/RomaFrontEnd?id=918de07c-9c2c-40ed-8345-a2583a485243