Mobile Ticket Delivery Specialist

At KWAN, we don't just offer jobs - we provide platforms for Building a Bright Future. We work with a wide range of technologies, and can align your unique skills, passions, and professional background to place you in a project that matters. Growth is very important in KWAN, and we will guide you throughout your career journey, with an entire team of dedicated People Managers.

Currently, we are seeking a Mobile Ticket Delivery Specialist who's eager to continuing to evolve, thrives on challenges, and is ready to embark in a new opportunity.

Responsibilities
- Manage the delivery of mobile tickets to customers through mobile apps, ensuring accuracy, timeliness, and user satisfaction;
- Collaborate with the engineering team to prepare mobile Apps for ticket delivery;
- Coordinate with ticketing operations managers to facilitate the seamless delivery of mobile tickets to purchasers;
- Provide technical support and assistance to operations managers regarding mobile ticketing apps, platforms, and related technologies;
- Monitor and analyse mobile ticket delivery processes, identifying and resolving issues or inefficiencies to improve overall performance;
- Collaborate with internal stakeholders to enhance mobile ticketing functionality, usability, and security;
- During events, participate in onsite operations and help with mobile ticket troubleshooting, and/or access control operations.

Requirements:
- Master's degree in information technology, computer science, engineering, telecommunication, or a related field preferred;
- Minimum 3 years of experience in mobile app operation, digital ticketing, e-commerce, or a related field;
- Familiarity with mobile ticketing technologies, platforms, and industry standards;
- Strong customer service orientation and ability to communicate technical concepts effectively to non-technical users;
- Analytical mindset, attention to detail, and problem-solving skills;
- Proficiency in English (spoken & written);
- Hybrid Position;
- Available for international traveling.

Offer:
Empowering and respectful work culture where every voice matters;
Personalized Coaching Program: Provided by in-house specialists, our People Managers;
Continuous Learning: Join our tech meetups and online trainings;
Dynamic Community Culture: From movie and quizz nights to dinners and our annual summer gathering, we believe in having fun together;
Celebrating You: Through our Rocket Points Employee Rewards System, we constantly recognize your contributions.

If this offer resonates with your career aspirations and you're ready to embrace an exciting new challenge, we encourage you to seize this opportunity ---> https://rupeal.typeform.com/to/ol4gTH?opportunity=Marina%20Pastor&channel=ITJobs
Not sure yet? No problem! Reach out anyway, and let our team guide you through the best opportunities we have for you.