Operations Manager

At KWAN, we don't just offer jobs - we provide platforms for Building a Bright Future. We work with a wide range of technologies, and can align your unique skills, passions, and professional background to place you in a project that matters. Growth is very important in KWAN, and we will guide you throughout your career journey, with an entire team of dedicated People Managers.

Currently, we are seeking a Operations Manager who's eager to continuing to evolve, thrives on challenges, and is ready to embark in a new opportunity.

Responsibilities
- Coordinate all aspects of ticketing operations that take place in the venues;
- Prepare onsite logistics for ticket sales and/or distribution at events, ensuring smooth operations and customer satisfaction;
- Plan, manage, and recruit temporary staff to deliver onsite operations;
- Plan and allocate various daily tasks to the onsite operations team (including volunteers);
- Train all onsite staff to deliver onsite operations for ticket sales and/or access control operations;
- Liaise with venue staff, event organizers, and other stakeholders to address technical issues, emergencies, or special requests;
- During events, provide onsite technical support, ensuring the smooth operation of ticketing and access control systems;
- Document and report incidents, resolutions, and equipment malfunctions for post- event analysis and improvement;
- Collaborate with internal teams and external vendors to implement system enhancements and ensure customer satisfaction.

Requirements:
- Masters’ degree in IT, security management, business, or a related field preferred;
- Minimum 3 years of experience in ticketing, in major sports events or large international events, in a relevant role;
- Strong problem-solving, decision-making, and customer service skills;
- Ability to work under pressure and adapt to changing circumstances in a fast-paced environment;
- Strong communication, teamwork, and leadership skills;
- Proficiency in English (spoken & written);
- Hybrid Position;
- Available for international traveling.

Offer:
Empowering and respectful work culture where every voice matters;
Personalized Coaching Program: Provided by in-house specialists, our People Managers;
Continuous Learning: Join our tech meetups and online trainings;
Dynamic Community Culture: From movie and quizz nights to dinners and our annual summer gathering, we believe in having fun together;
Celebrating You: Through our Rocket Points Employee Rewards System, we constantly recognize your contributions.

If this offer resonates with your career aspirations and you're ready to embrace an exciting new challenge, we encourage you to seize this opportunity ---> https://rupeal.typeform.com/to/ol4gTH?opportunity=Marina%20Pastor&channel=ITJobs
Not sure yet? No problem! Reach out anyway, and let our team guide you through the best opportunities we have for you.