Operations Orquestrator (L&D)

A Randstad é a empresa número 1 no setor de recursos humanos a nível mundial e líder em Portugal. Com presença em todo o país, conta com oportunidades de emprego para diferentes setores de atividade, como indústria, serviços de apoio ao cliente e vendas, tecnologias da informação, finanças e banca, hotelaria, turismo e restauração, recursos humanos, entre outras.
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In partnership with our client, focused on the exploration and production of oil and natural gas, we are recruiting an Operations Orchestrator (L&D).

descrição da função/job description
- Identify opportunities to streamline processes and optimize operational efficiency within the L&D function;
- Document process and contribute to identify improvements to be implemented;
- Contribute to the development and documentation of standard operating procedures and guidelines;
- Segment and catalogue the different requests/questions addressed to the L&D area, clarifying the requirements with the different stakeholders. Define a response typology to be followed by the operations team. Challenge operations team to respond according to the rules and the mindset needed to rollout the ecosystem;
- Integrate and optimize transversal solutions to be delivered in order to create the same experience, improve quality and generate effective cost reductions;
- Prepare logistics, ensure data integration into the systems and assist in Live training programs to evaluate delivery;
- Oversee the production of classroom handouts, instructional materials, aids and manuals and support operations related to digital offer (eg. configuration of learning journeys);
- Facilitate communication between trainers, participants, and stakeholders to ensure clarity and alignment on expectations;
- Prepare and disseminate training-related communications, including announcements, reminders, and post-training follow-ups;
- Compile and analyze training data (including attendance records, completion rates and evaluation feedback, manage to gather additional inputs that can generate positive impacts);
- Provide insights and recommendations based on data analysis to drive continuous improvement in L&D initiatives;
- Manage calendars, scheduling, and logistics for training programs, workshops, and events;
- Standardization & governance definition in LMS
- Ensure the maintenance of accurate records of training activities, attendance, and evaluations;
- Provide technical support for learning management systems (LMS) and other training platforms, being tech savy to explore the systems, including streamlining workflows, automating tasks, and eliminating manual processes;
- Troubleshoot technical issues related to training delivery, ensuring a seamless learning experience for participants;
- Monitoring the productivity levels of the operations team in PT and in the geographies, overcoming blockers, balancing loads and providing training.

requisitos/requirements
- Processes driven;
- Strong proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with learning management systems LMS or other platforms;
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment;
- Detail oriented;
- Analytical mindset with the ability to interpret data and generate actionable insights;
- Adaptability and willingness to learn new technologies (Tech savy) and processes;
- Highly motivated to make things happen;
- Empathy;
- Team player with a collaborative attitude and a proactive approach to problem-solving;
- Fluent in English;

oferta/offer
- Employment contract with Randstad;
- Project expected to last 1 year;


para se candidatar/to apply
https://www.randstad.pt/empregos/title_location_RP-2024-149557