Pillar Microsoft - Support Engineer L3

About Devoteam

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €652M. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 18 EMEA countries. Become one of our +8.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

 

About the job 

We are currently looking for a Drupal Developer to integrate out team. If this opportunity is for you, apply today!

 

We will rely on you to 

 

• Responsible for the customer support experience with Microsoft;
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming);
• Identify cases that require escalation (either technically or strategically);
• Create and maintain incident management requests to product group/engineering group;
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience;
• Provide ramp activities, knowledge sharing, technical coaching and mentoring;
• Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions);
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific.

 

What we're looking for 

 

• English Language: fluent in reading, writing and speaking;
• Excellent understanding of Database concepts and deployments;
• Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language;
• Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions;
• Excellent Communication Skills - verbal, listening, and written (including technical writing);
• Passion for technology, lifelong learning and professional development;
• Experience in one or more of these areas desirable;
• Experience supporting Azure or other cloud-based solutions;
• Microsoft certifications in data platform or Azure technologies;
• Experience troubleshooting distributed solutions;
• Experience troubleshooting Open Source Databases like MySQL, Postgre SQL, etc;
• Basic Networking, Storage and Platform troubleshooting skills.

 

Additional information

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.

 

Does this sound like you?

Come build with us, innovative solutions that actively change things for the better.

Apply today! Send your CV to ines.barreto@devoteam.com