Sales Operation - Lisbon office

About Us: GuestCentric is a leading and innovative company in the hospitality industry, specializing in digital marketing and software solutions for hotels and accommodations. We are seeking an experienced and motivated Sales Operations Team Leader to lead our dynamic team and help us streamline our sales operations, manage customer data, and support our sales team. This is an administrative position and not purely a management role. If you are a detail-oriented leader with a passion for getting things done and operational excellence, we want to hear from you. Job Description: As a Sales Operations Team Leader at GuestCentric, you will play a vital role in managing and optimizing our sales operations. Your responsibilities will include: 1. Sales Operations Leadership: - Lead and mentor a team of Sales Operations Specialists (currently two specialists in the team) that supports a team of about 10 sales professionals. - Oversee the end-to-end sales operations processes. - Drive continuous process improvement and operational efficiency. 2. Contracts & Purchase Orders: - Collaborate with your team to collect customer information for contracts and ensure accurate updates in Salesforce. - Oversee the creation of contracts and purchase orders, ensuring adherence to pricing guidelines. - Facilitate the signing process using tools like DocuSign. 3. Order Processing and Renewals: - Manage the setup of orders, including fee payments. - Coordinate and optimize the renewal process. - Handle account retention 4. Customer Data Management and Invoice Validation: - Oversee the maintenance of accurate records in Salesforce and data cross-checks with the back office. - Lead efforts to create rules and processes that improve data quality. - Collaborate with the sales and accounting teams in validating invoices. 5. Monitoring and Reporting: - Keep track of support cases, opportunities, leads, and statuses as needed. - Maintain a sales representative calendar, including travel and trade shows, etc.. - Generate weekly sales performance reports and report on pipeline quality. Requirements: - Bachelor's degree in business, operations, or a related field. - 3-5 years experience in B2B sales operations or a related role. - Proficiency with Salesforce and DocuSign or similar tools. - Strong attention to detail and problem-solving skills. - Excellent communication and interpersonal skills, namely telephone skills in English and Portuguese. - Ability to work in a fast-paced, dynamic environment.