Senior Application Support Engineer

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. This project is part of the business investment banking and financial services area, and currently has its technological hub in Porto and is working on the development of innovative solutions and support for all operations related to the business. We are looking for a Senior Application Support Engineer to work in project in Porto (Hybrid). What are we looking for? - Effectively manage and solve production incidents; - Participate in change management (applications and infrastructure), which involves collaborating with different teams; - Keep documentation up to date: document the components and operations of the applications (architecture, procedures, supervision need); - Work with the development teams on defining the architecture of new applications, according to the infrastructure standards; - Work closely with developers to assist them in adopting and improving their use of existing tools and practices such as alerting, obsolescence, vulnerabilities; - Engage with other platform teams to evaluate tooling, iterate on our incident response process, and hold effective post-mortems; - Design, code, and operate tools and systems to reduce the amount of time and effort needed by our engineers to scale our products; - Participate in an on-call rotation alongside the engineers who build our products; - Fluent in English. Responsibilities: - Develop and establish common practices & standards for increasing the resilience of services; - Evaluate and recommend new technology to improve the existing ecosystem; - Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity; - Manage different stakeholders across different and complex distributed systems; - Monitor applications and infrastructure in an effective way, compliant with the established SLA for all business lines, with reliability and scalability in mind; - Work on development and operations activities, under a DevOps practice, build and promote CI/CD approach on systems and applications. What can you expect from us? - Health insurance; - A personalized training plan, with a budget to spend on the training and technical books you find necessary; - Constant feedback so you can grow professionally; - Remote onboarding process; - Team events every semester so you can live new adventures; - Culture of proximity and transparency. Your ideas and needs are heard and valued by us! Apply If the above sounds like the kind of job opportunity you would want to get involved with, then please do not hesitate to apply here. You can also explore our content about the job market here.