Senior Technician Production Support

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.

In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas: investments, business solutions or commercial/personal services.

We are looking for a Senior Technician Production Support to work in this project in Lisbon.

Requirements:

- Previous experience with Application support;
- Knowledge of SQL Server /Oracle and Sybase;
- Experience with ticketing tools, such as ServiceNow;
- Experience with monotoring tools, such as GENEOS;
- Understanding of Linux/Unix and Windows Server;
- Fluent in English.

Responsibilities:

- Provide functional support for the applications;
- Execution of requests from business, development and other support teams;
- Prioritize, track and resolve incidents/requests using the Service Now application;
- Analyze change requirements, test changes and coordinate releases;
- Keep the collective team knowledge base up to date;
- Batch Monitoring and troubleshooting;
- Site Handover/follow the Sun;
- Ad-Hoc Reporting;
-Application Queries;
- Automatic reporting and dashboard maintenance;
- User Access issues;
- Alerting based incidents / setup.
 

We offer:

- Health insurance;
- A personalized training plan, with a budget to spend on the training and technical books you find necessary;
- Constant feedback so you can grow professionally;
- Remote onboarding process;
- Team events every semester so you can live new adventures;
- Culture of proximity and transparency. Your ideas and needs are heard and valued by us!

Do you think your profile fits this job description? Send us your CV to jobs@dellentconsulting.com and come join the Dellent Team!