Service Desk Operator (Strasbourg)

Integer is a Portuguese consulting company specialized in Technology and Information Systems. Our core business is IT outsourcing services, software, nearshore projects, and tailor-made solutions. We are partners with the main technology players worldwide and we work with national and multinational companies from several industries. Most of the projects we participate are in Portugal, Brazil, and throughout Europe. What set us apart is the experience of our team and our tech talent.

Are you looking for new opportunities in the IT area? We have news for you!

This could be the perfect challenge if you have:

• Bachelor’s or Master’s degree in a relevant field
• Minimum of 1 year of relevant work experience in a Service Desk or similar support role
• Proficiency with ticketing tools and incident management systems
• Strong user-centric approach with a focus on delivering high-quality support
• Excellent proficiency in MS Office applications (Word, Excel, Outlook, PowerPoint)
• ITIL V4 Foundation Certification (preferred)
• Fluent in both written and spoken English and French
• Knowledge of additional EU official languages is a strong advantage
• Exceptional communication skills, capable of clearly and empathetically conveying information to users
• Ability to follow and apply documented procedures and protocols effectively
• Strong problem-solving skills, with an aptitude for quick and accurate issue assessment and escalation when needed
• Ability to manage the full incident life cycle, from recording to resolution and closure
• The role is based in Strasbourg, and the candidate must either reside in Strasbourg or have an interest in relocating, with availability to work onsite 5 days a week

If you have the desired amazINg tech talent and want to be part of the INTEGER team, respond to this ad with your updated CV to beatriz.pereira@integer.pt.

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