Service Manager

At KWAN, we don't just offer jobs - we provide platforms for Building a Bright Future. We work with a wide range of technologies, and can align your unique skills, passions, and professional background to place you in a project that matters. Growth is very important in 

KWAN, and we will guide you throughout your career journey, with an entire team of dedicated People Managers.

Currently, we are seeking a Service Manager who's eager to continuing to evolve, thrives on challenges, and is ready to embark in a new opportunity.

Responsibilities:

• Analyze the service's performance history and external information sources about trends and new solutions, propose developments to the service and customers, in order to reduce the fraud rate and create more value for its services;
• Monitor the service with the teams, aggregating all relevant historical information, supporting client monitoring meetings with the necessary information and ensuring the evolution and optimization of their services;
• Ensure the level of customer satisfaction, analyzing complaints, preparing responses for customers, and preventing future complaints through concrete actions;
• Service documentation
• Coordination with the product area to ensure alignment of the fraud monitoring service, both in current services and in development/new services;
• Define necessary service reporting, ensure updating needs and control service kpi on a daily basis.
   

Requirements:

• At least 3 years of experience in similar roles;
  Experience with management tools;
  Advanced experience with Excel;
  Experience with reporting tools such as Power BI;
  Experience with relational databases;
  Experience in product management or service management.

Offer:

• Empowering and respectful work culture where every voice matters.
• Personalized Coaching Program: Provided by in-house specialists, our People Managers
• Continuous Learning: Join our tech meetups and online trainings.
• Dynamic Community Culture: From movie and quizz nights to dinners and our annual summer gathering, we believe in having fun together
• Celebrating You: Through our Rocket Points Employee Rewards System, we constantly recognize your contributions
• Seamless Relocation: For our international hires, we offer a comprehensive relocation package and visa sponsorship to ensure a smooth transition.

 

If this offer resonates with your career aspirations and you're ready to embrace an exciting new challenge, we encourage you to seize this opportunity   https://bit.ly/3vVXjGa

Not sure yet? No problem! Reach out anyway, and let our team guide you through the best opportunities we have for you.