Service Manager

Who are we:

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at www.neotalent.pt.

Role Overview:

We are looking for a Service Manager/Coordinator to integrate one of our Nearshore Teams in Portugal, that collaborate with other Teams in the Netherlands and work with international clients across Europe.

What you will do:

• Coordinating daily operations, managing client interactions, and ensuring seamless communication across our international teams in Lisbon and Utrecht;
• Serve as the first point of escalation for client issues, demonstrating excellent communication skills;
• Work effectively with colleagues from diverse cultural backgrounds;
• Adapt communication styles to bridge cultural differences and enhance team collaboration;
• Apply knowledge of ITIL processes and procedures to optimize service delivery;
• Manage multiple clients simultaneously, balancing their unique needs and fostering positive relationships.

What you are like:

• Previously experienced in IT Service Management/Service Coordination;
• Experienced working with ServiceNow ticket management tool;
• Fluent or independent proficiency speaking in both Dutch and English languages (Portuguese is a plus);
• Familiarity with Microsoft Dynamics is a plus.

Why join us

• Work on challenging projects for big clients
• Learn more about emerging technologies
• Possibility of working remotely
• Design your career plan
• Access to continuous training and certifications
• Evolve through our internal mobility program
• … and much more!
   

To apply:

Please send your CV to talentos@neotalent.pt with BDP_SMD  in the email subject.