ServiceNow Business Analyst

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. 

Are you eager to be part of a multinational project in the field of information technology? Here you’ll have the opportunity to work as a consultant and collaborate with talented colleagues and clients across the globe. Join us in this project and start making a contribution to innovation in the industry!

We are looking for a ServiceNow Business Analyst to work in this project in Lisbon or Porto.
 

Requirements:

- 5+ years of experience with ITSM Service Now as a Business Analyst;
- Previous experience with "Employee Center" - Internal User Portal;
- Experience with CMDB, Service Request, Catalog, UX/UI and Change/Incident/Request
- Fluent in English.
 

Key Responsibilities:

- Facilitate workshops to harmonize functional needs to accommodate other ITSM tools, such as CMDB, Discovery, Sailpoint, AD, etc.;
- Identify interdependencies with the CSM tool;
- Specify and implement the needs expressed by different entities to transform them into ServiceNow solutions;
- Redesign the internal service request portal presented to employees.
 

What you can expect from us:

- Health insurance;
- A personalized training plan, with a budget to spend on the training and technical books you find necessary;
- Constant feedback so you can grow professionally;
- Remote onboarding process;
- Team events every semester so you can live new adventures;
- Exclusive discounts and offers from our partners;
- Culture of proximity and transparency. Your ideas and needs are heard and valued by us!
 

Apply
If the above sounds like the kind of job opportunity you would want to get involved with, then please do not hesitate to apply here. You can also explore our content about the job market here.