Support Incident and IT Continuity Coordinator

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.

In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas: investments, business solutions or commercial/personal

We are looking for a Support Incident and IT Continuity Coordinator to work in this project in Lisbon.

What are we looking for?

- Bachelor’s Degree in Information Technology or related discipline;
- 7+ years overall experience in IT landscape;
- 2+ years of experience in Incident Management and IT Continuity;
- 3+ years of experience as Level 1 and Level 2 IT Application Support;
- Technical background in IT with knowledge in OS, Java application architecture, Linux, Windows, Oracle, SQL Server, WebSphere, Tomcat, Apache and load balancers;
- ITIL Certification is a plus;
- Experience in ticketing tools (Service Now);
- Fluent in English

Responsibilities:

IT Continuity:
- Ensure that all continuity and recovery exercises are planned, scheduled, executed and completed;
- Publish and communicate continuity updates and exercise results to stakeholders;
- Set up a periodic review of various documentation;
- Recovery Plans, Application Impact Analyses, and Business Impact Analyses;
- Assess business recovery plans against cyber blackout scenarios;
- Work closely with production and development teams to define backup strategies;
- Contribute to the elaboration and follow up of the continuity risk acceptance forms;
- Identify opportunities for strategic improvement and for mitigation of business interruptions and other risks;
- Interpret local and regional regulatory requirements to ensure compliance.

Incident Manager:
- Handle critical incident triage calls, handle escalations with periodic communication to senior management;
- Supporting the IT L1 and L2 to achieve Incident SLAs and continual service improvement;
- Perform Quality Assurance of Incident processing and logging according to ITIL standards;
- Providing reporting metrics and dashboards;
- Accountable for the delivery and maintenance of Incident Management Process and Procedures;
- Working with the Ops and IT stakeholders to assess risk for business critical incidents and authorize for Emergency Changes;
- Support the Problem Manager on prioritize problems based on the impact of critical Incidents.

We offer:

- Health insurance;
- A personalized training plan, with a budget to spend on the training and technical books you find necessary;
- Constant feedback so you can grow professionally;
- Remote onboarding process;
- Team events every semester so you can live new adventures;
- Culture of proximity and transparency. Your ideas and needs are heard and valued by us!

Apply

If the above sounds like the kind of job opportunity you would want to get involved with, then please do not hesitate to apply here. You can also explore our content about the job market here.