Support Technician

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas: investments, business solutions or commercial/personal We are looking for a Support Technician to work in this project in Lisbon. What are we looking for? - 3+ years of experience in similar position; - Previous experience in production run support; - Knowledge of Mainframe Technologies, such as: MVS, CICS, Cobol and Endevor; - Experience with Oracle and DB2; - Knowlegde of Incident Management around the Web front and API's; - Experienced with CI tools, Test tools and frameworks; - Fluent in English and French. Responsibilities: -Guarantee the management of incident requests; - Guarantee the performance of operational monitoring over the allocated period by ensuring responsiveness to the restoration of service and in compliance with SLAs; - Organize documentation/knowledge base of solutions. We offer: - Health insurance; - A personalized training plan, with a budget to spend on the training and technical books you find necessary; - Constant feedback so you can grow professionally; - Remote onboarding process; - Team events every semester so you can live new adventures; - Culture of proximity and transparency. Your ideas and needs are heard and valued by us! Apply If the above sounds like the kind of job opportunity you would want to get involved with, then please do not hesitate to apply here. You can also explore our content about the job market here.