Swedish-speaking Customer Support Agent (m/f) - PORTO

Are you a motivated and communicative person who loves helping others? This is the perfect opportunity for you in telecommunications field! Vertente Humana is currently recruiting Swedish speakers for a renowned company located in Porto. Our client is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through their extensive network of contact centers and remote agents. Main responsibilities: - Handling all incoming customer requests by phone, email and chat, in line with service standards and procedures, offering excellence and quality of service to customers. - Managing pending situations: exchanges, complaints, returns, among other issues. - Registration in the system of all requests/changes indicated by the client. What we are looking for: - Fluency in Swedish level C1 (Eliminatory); - Fluency in English, level B1 (Mandatory); - Excellent verbal and written communication skills; - Good computer skills from the user's perspective (Mandatory); - Ability to organize and prioritize; - Ability to work flexibly to business needs and under pressure; - Reside within a 30 km radius of Greater Porto. _ Don't you live in Porto? Don't worry! We have a realocation plan that will help you in the process of moving to the beautiful city of Porto._ Work schedule: - Availability to work Monday to Sunday (24/7) - The schedules are rotating fortnightly; What we offer: - Employment contract - Initial and continue training; - Multicultural environment; - Dynamic team; - Attractive salaries that match your skill set and language; - Work from Office in Porto. If you are the candidate we are looking for, send us your CV and join the team! Vertente Humana will process your personal data only for the purpose of managing your application. For more information you can consult our privacy policy on our website.