SysAdmin Specialist

Ascendix Technologies , founded in 1996, is a global software service company specializing in AI and PropTech. Our core mission is to help our clients obtain top-notch business results through the smooth automation of processes, leveraging AI solutions, customer-facing apps, and precisely tailored back-office software to meet their distinct needs. Based in bustling Dallas, Texas, we operate across the globe, with strategically positioned teams throughout Europe. 

 We are looking for an experienced  SysAdmin Specialist  to join our internal IT team!

Requirements :

• Advanced English for spoken and written conversation;

• Experience with customer support

• Strong focus on customer;

• Fast in understanding customer problems;

• Can solve problems pragmatically or identify alternatives;

• Well organized and structured working;

• Keeps overview also in stressful situations.

• Experience in IT Support

• Experience managing MS Office applications

• Experience with MS Dynamics 365

Responsibilities:

• Responsible for customer product adoption (Knowing Client products inside out so be able to answer user questions);
•  Requirements gathering (Adoption of Customer);
• Documenting requirements for internal analysis;
• Documenting Cases/Issues;
• Maintaining a positive, empathetic and professional attitude toward customers;
• Responding promptly to customer inquiries, aligned with the defined SLAS;
• Communicating with customers through various channels as Email and Teams;
• Acknowledging and resolving customer requests and complaints;
• Keeping records of customer interactions in the ticketing system;
• Maintenance of the knowledge database;
• Communicating and coordinating with colleagues as necessary;
• Creating a daily Status sheet of Customer Support;
• Ensure customer satisfaction and provide professional customer support.

Ascendix offers you: 

• Health insurance 
• Vacation days: 22 days per year 
• Official Portuguese holidays are paid time and not working days 
• Paid Time off Benefits 
• Meal Card 
• Friendly and calm atmosphere in the company

Career and professional growth: 

• Individual development plan 
• Technical leads and mentors 
• Open management and well-established processes 
• Regular performance reviews 
• Free access to the company accounts on educational platforms (Udemy, Pluralsight) 
• Variety of training opportunities and knowledge sharing

You can get in touch with us via this link: https://ascendixtech.com/vacancies/sysadmin-specialist/