Technical Support Engineer

At KWAN, we don't just offer jobs - we provide platforms for Building a Bright Future. We work with a wide range of technologies, and can align your unique skills, passions, and professional background to place you in a project that matters. Growth is very important in KWAN, and we will guide you throughout your career journey, with an entire team of dedicated People Managers.

Currently, we are seeking a Technical Support Engineer who's eager to continue to evolve, thrives on challenges, and is ready to embark on a new opportunity. This a hybrid work model project in Lisbon, Portugal.

Responsibilities:

• Support clients in implementing and testing products and services;
• Have in-depth knowledge of products, services and their integration aspects, in order to provide efficient and effective support customers and partners;
• Resolving incidents and responding to requests for clarifications associated with the services provided;
• Ensuring that support requests are resolved quickly and within agreed SLA's;
• Promote meetings with clients' technical areas to speed up the resolution of complex issues;
• Analyzing, documenting and improving internal processes and tools.

Requirements:

• (1+) years of professional experience in functional analysis or systems development/implementation roles;
• Proficiency in English.
• Knowledge of payment systems, from a technological point of view, and of the products and services provided;
• Previous experience with tools such as Jira and Confluence.

Offer:

• Empowering and respectful work culture where every voice matters.
• Personalized Coaching Program: Provided by in-house specialists, our People Managers
• Continuous Learning: Join our tech meetups and online trainings.
• Dynamic Community Culture: From movie and quizz nights to dinners and our annual summer gathering, we believe in having fun together
• Celebrating You: Through our Rocket Points.

If this offer resonates with your career aspirations and you're ready to embrace an exciting new challenge, we encourage you to seize this opportunity ---> https://rupeal.typeform.com/to/ol4gTH?opportunity=Miguel%20Pereira&channel=ITJobs or send your CV to miguel.pereira@kwan.com

Not sure yet? No problem! Reach out anyway, and let our team guide you through the best opportunities we have for you.