Technical Support for Microsoft - Italian speaker

Are you a native Italian speaker looking for your next career path as a Technical Support for Microsoft? The cloud business interests you? Then, grab this job opportunity and apply today! In this role, your main responsibilities will be to support deliveries and work with customers to resolve technical customer issues on the Partner Center Platform. Whoever you are. Whatever you do. Wherever you’re from. Here you will feel welcome. Be part of a dream team, be yourself and live your ambitions! What you'll do • As a Technical Support for Microsoft, you'll support deliveries; • Work with customers to resolve technical customer issues on the Partner Center Platform; • Determine technical support Pain areas while working with Customers; • Provide feedback and details to Technical Advisors and PG teams; • Achieve the CPE team goals and the time to resolution or escalation, enabling a response time similar to competitors; • Maintain technical skills through completion of ongoing readiness and Platform training; • Participate in the creation of future Microsoft support capabilities for the cloud. What you'll need • Native Italian speaker; • Fluency in English (minimum B2); • Customer service experience (in technical support environment is a plus); • Troubleshooting mindset is also a plus. Benefits • Signing Bonus of 1500€ plus Loyalty Bonus of 1500€ after 6 months Tenure; • Work location: Lisbon – one of the best and sunniest places to live in Europe; • Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments); • One flight per year to your home country (within Europe); • Health insurance from day one in the company; • Ongoing certification and training opportunities; • Stable work as a Technical Support for Microsoft and career progression; • Meritocratic environment; • Employees empowerment and value; • Refer a Friend Program with attractive incentives; • Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.