Technical Support Specialist - Networking

Workster is partnering with a growing platform specializing in integrated network and digital solutions for the hospitality industry. With a unique focus on high-speed internet access, entertainment systems, and converged network solutions, this company is committed to helping hotels enhance their guest experience through seamless connectivity and digital integration.

 

Your Role

As a Technical Support Specialist in Networking, you will provide turnkey support to all installed-base customers across the platform’s range of services. You’ll work within a high-demand technical environment, focusing on networking-related inquiries and systems support, ensuring swift and effective issue resolution or escalation when necessary.

 

Key responsibilities:

• Serve as the Tier 2 technical contact, quickly assessing and investigating network issues to resolve them or escalate as needed.
• Act as the primary support for networking-related technical issues, providing remote troubleshooting and detailed operational assessments to meet customer needs.
• Deliver exemplary customer service by handling all support requests via phone, email, and ticketing systems, with a strong focus on network and connectivity troubleshooting.
• Analyze data to identify the root causes of technical problems, performing remote testing and using diagnostic software as necessary to restore optimal network performance.
• Support systems’ operation by maintaining and testing equipment, offering troubleshooting solutions, and ensuring high-performance network configurations.

 

Your Qualifications

• Proficiency in English (C1); knowledge of German, French, Italian, Spanish, or Portuguese is a plus.
• Strong analytical and problem-solving skills, with a history of effective multitasking and network troubleshooting.
• Exceptional communication skills, with a proven ability to adapt your interaction style to meet customer needs.
• Solid technical background in TCP/IP and networking protocols (Switching, Routing) and familiarity with network operations.
• Hands-on experience in managing both LAN and MAN (Layer 2 & Layer 3) and in handling Wireless Networks (802.11x).
• Familiarity with common industry brands and hardware configurations in production environments.
• Network vendor technical certifications (e.g., Aruba, Ruckus, Cisco, Brocade).
• B.S. or equivalent in IT or Engineering is a plus.

 

The Offer

• Competitive base salary
• Convenient office location in central Lisbon
• Dynamic, multicultural team with ample career growth opportunities
• Meal allowance + Private Health Insurance
• Shift flexibility: Primarily 07:00-16:00 or 13:00-22:00, with night shifts rarely required
• Ongoing training and professional development in a high-growth field

 

Please send CV to amanda.badilla@workster.jobs