Technical/Customer Support

At KWAN, we don't just offer jobs - we provide platforms for Building a Bright Future. We work with a wide range of technologies, and can align your unique skills, passions, and professional background to place you in a project that matters. Growth is very important in KWAN, and we will guide you throughout your career journey, with an entire team of dedicated People Managers.

Currently, we are seeking a Technical/Customer Support who's eager to continuing to evolve, thrives on challenges, and is ready to embark in a new opportunity.

Responsibilities:
- Engage with customers in English (French desired) for online shipping solutions and integrated systems;
- Collaborate with a team of professionals to develop and troubleshoot solutions;
- Provide training to internal and external stakeholders;
- Support customers throughout solution development phases.

Requirements:
- Technical expertise in complex subjects;
- Minimum of 3 years of experience with troubleshooting;
- Proven ability to conduct in-depth research and analysis;
- Experience in continuous improvement and implementing tools for goal achievement;
- Ensure compliance with company processes, external regulations, and agreements.

Offer:
Empowering and respectful work culture where every voice matters;
Personalized Coaching Program: Provided by in-house specialists, our People Managers;
Continuous Learning: Join our tech meetups and online trainings;
Dynamic Community Culture: From movie and quizz nights to dinners and our annual summer gathering, we believe in having fun together;
Celebrating You: Through our Rocket Points Employee Rewards System, we constantly recognize your contributions.

If this offer resonates with your career aspirations and you're ready to embrace an exciting new challenge, we encourage you to seize this opportunity --->  https://rupeal.typeform.com/to/ol4gTH?opportunity=Sara%20Sousa&channel=ITJobs  
Not sure yet? No problem! Reach out anyway, and let our team guide you through the best opportunities we have for you.