TSM

TSM

Experiência

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Tipo de Emprego

Full-time

Posição

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Oferta Salarial

1

Descrição da Oferta de Emprego

Equação IT is a company focused on boosting technology and solid solutions through our expert consultants leading a high perspective and adding value to our customers with the purpose of providing optimization and business growth to our partners. We are looking for a TSM with the following requirements: • Minimum 5 years of experience; • English - C2; • Primary contact for the customer regarding technology discussions; • Escalation points for technical issues for the ECS customer landscape; • Understand the customer business, goals, and challenges to suggest solutions/innovations; • Advise customers on technical requirements, constraints, and support in all sorts of technical situations (Incl. IT critical situations); • Primary technical point of contact for CDMs; • Identifies and positions services that deliver value to customer from existing ECS portfolio; • Work with internal ECS delivery units to derive the services requested by the customer; • Solid know how on SAP BASIS, HANA, and Infrastructure; • Understanding of private cloud environment & technologies (eg: hyperscalers, etc); • Strong customer service focus; • Good analytical and solution-oriented thinking; • Excellent written, verbal communication and presentation skills; • Should be able to own, lead and co-ordinate operational tasks, customer escalations, etc; • Understanding on network and load balancers; • Able to articulate technical details to non-technical audience; • The project starts on April 2024; • Location will be Lisbon, Braga or Coimbra and the working model will be hybrid. Candidates must be living in Portugal;