User Support

User Support

Experiência

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Tipo de Emprego

Full-time

Posição

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Oferta Salarial

1

Descrição da Oferta de Emprego

Profile: - Expertise in ITIL; - Practice with Data flows (MQ, CFT); - Notions of Financial area; - Fluent in English and French is nice to have. Responsabilities: - Receive, record and manage incidents reported by users; - Identify the root cause of problems that lead to recurring incidents; - Develop and implement permanent solutions to prevent recurrence of known problems; - Management of expectations between users and provider; - On call shifts. We offer: - Personal accompaniment focused on Career Management; - Continuous and personalized Training and Certification through our own Learning Center; - Solidity; - Trust and Growth; - Competitive salary package with benefits.