Customer Success Engineer

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and other Discrete industries.

Recognized for the third consecutive year as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.

The role:
Do you want to play a part in making industry 4.0 a reality for high-tech manufacturing companies?
If you are a self-motivated individual who has a passion to engage with customers to ensure that they realize their manufacturing potential and thrives in a fast-paced environment, look no further! Team up and apply now as Customer Success Engineer.

What You’ll Do:

• Establish regular communications with customers in order to understand their needs to help shape the product roadmap
• Understand how customers use our products and make recommendations on how they can realize additional value by using our products
• Develop customer advocates
• Lead the Industry User Groups that include regular meetings with customers from world leading companies in Semiconductors, Medical Devices, Electronics and Discrete Manufacturing
• Conduct and follow-up on customer satisfaction surveys
• Follow-up and drive to resolution issues that cause customer dissatisfaction
• Participate in Industry Consortiums to define standards
• Participate in the company Marketing Industry Groups
• Be a product evangelist that actively presents, promotes, and markets new product modules and features to customers and internal stakeholders

What You Must Have:

• More than 2 years of professional experience with Enterprise level software (e.g.: CRM, ERP, PLM, Document Management)
• Knowledge of Industrial Engineering topics
• Ability to take the initiative with little supervision and to cope with a fast-changing environment, with moving targets and changing priorities
• Excellent planning and organization skills
• Ability to prepare and deliver concise and clear presentations
• Excellent communication skills with the ability to explain and discuss both business and product concepts
• Excellent English skills – spoken and written

What We Consider a Plus (Not Mandatory):

• Prior experience in a manufacturing/industrial environment
• Prior experience with manufacturing software

Apply for this job here!